[PDF] Effective IT Service Management To ITIL And Beyond Ebook
Effective It Service Management To Itil And Beyond
Effective It Service Management To Itil And Beyond Rob
Effective IT Service Management: To ITIL and Beyond ... Effective IT Service Management: To ITIL and Beyond! [Rob Addy] on Amazon.com. *FREE* shipping on qualifying offers. This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT ... Effective It Service Management: To ITIL and Beyond! by ... Rob Addy provides IT service managers and professionals with practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. Effective IT Service Management: To ITIL and beyond! Depending upon industry sector, IT Service Management (ITSM) costs account for between 65%-80% of all IT expenditure. That's currently the equivalent of almost $300 billion per year worldwide (which is more than the GDP of Norway).
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